Terms of sale
This text is the pre-contractual information and the distance sales contract required by Turkish distance-selling law. You confirm it before completing your order, and it is also sent to you with your order confirmation.
1. Seller
- Brand: Puzzle Parfüm
- Phone: +90 533 610 97 77
- E-mail: info@puzzleparfum.com
- Orders e-mail: order@puzzleparfum.com
- Website: puzzleparfum.com
2. Buyer
The person who places the order and enters their name, address, e-mail and phone at checkout. These details appear in the order summary and the confirmation e-mail.
3. Subject and products
This contract covers the sale and delivery of the products ordered on puzzleparfum.com. Their main characteristics, quantity and price including taxes are shown on the product page, in the cart and at checkout; the details at the time of ordering apply.
4. Price and payment
Prices include Turkish VAT. Any shipping cost is shown separately at checkout and added to the total. Payment is taken by credit or debit card through a licensed payment provider; we never see or store your card details. Prices may be shown in your local currency for information; currency conversion and bank fees are charged by your bank.
5. Delivery
Products are dispatched within 1 business day after payment is confirmed and delivered to the address you give within 30 days at the latest. See the Shipping Policy for details.
6. Returns
Returns and exchanges are not accepted. Terms for lost or damaged parcels are in the Refund Policy.
7. Faulty products
For faulty products the buyer has the rights set out in Turkish Law No. 6502, art. 11. The seller is responsible for delivering products that match the order and are free of defects.
8. Personal data
The buyer's personal data is processed as described in the Privacy Policy.
9. Complaints and disputes
Send complaints to info@puzzleparfum.com. Disputes are heard by the Consumer Arbitration Committees within the monetary limits set each year by the Turkish Ministry of Trade, and above them by the Consumer Courts, at the buyer's or the seller's place of residence. Buyers in the EU keep the protection of the mandatory consumer law of their country of residence.
10. Formation
By completing the order the buyer confirms having read this information and accepts the contract. The contract is formed when the order is completed, and the seller keeps it for 3 years.
Last updated: 28 October 2026