Refund policy

Returns and exchanges

Puzzle Parfüm does not accept returns or exchanges. You are asked to accept this in the cart before completing your order.

Lost or damaged parcels

Customers are offered a full refund or a reshipment for products lost or damaged in delivery. Damaged or lost products must be reported to order@puzzleparfum.com within 3 business days of delivery.

Last updated: 28 October 2026

An art object

When the fragrance ends, the bottle lives on in your space as a sculptural object.
Fast shipping

Your order ships within 1 business day, with tracking.
Secure payment

Shop securely by card on certified payment infrastructure.
Worldwide shipping

We ship worldwide, except to Spain and Israel.
Try first

Discover your scent on your skin with 2.5 ml testers and the Discovery Set.
Attentive care

A personal, attentive answer to every question: info@puzzleparfum.com