Warranty Terms

Puzzle Perfume Warranty Terms

Warranty Period: At Puzzle Perfume, our aim is to maximize customer satisfaction. We offer a warranty for our products that is valid from the date of purchase. The warranty period may vary depending on the type of product and is specified in the documents provided with the product.

Warranty Coverage:

The Puzzle Perfume warranty covers the following situations:

  • Warranty is provided against manufacturing or material defects. In the presence of such defects, solutions such as repair, replacement, or refund of the product will be offered.
  • In case of product damage or loss, it must be reported to our customer service within 3 business days of delivery or receipt of the product. In this case, the product will be either resent or a refund will be processed.
  • If any skin irritation or allergic reactions occur during the use of our products, customers should promptly inform us. Options for refunds or product exchanges will be available in such cases.

Exclusions from Warranty Coverage:

The following situations are excluded from warranty coverage:

  • Normal wear and tear of the products.
  • Damage caused by misuse or failure to follow instructions for use.
  • Damage resulting from unauthorized intervention by individuals or services.
  • Personal allergic reactions resulting from product use.

Warranty Process:

Our customers should follow the following steps for the warranty process:

  • Report the Warranty Claim: Contact our customer service and explain the issue when encountering a problem within the warranty period.
  • Return Your Product: When the warranty claim is approved, return the product in its original packaging.
  • Repair or Replacement: We will take the necessary steps to repair or replace your product.
  • Refund: In cases where replacement or repair is not possible, a refund will be processed.

Customer Service Contact Information:

Email: info@puzzleparfum.com

At Puzzle Perfume, we highly value customer satisfaction. If you have any questions about our products or require assistance with a warranty claim, please don’t hesitate to contact us. We are delighted to provide you with the best service.